F.A.Q

Frequently Asked Questions

How do I access my membership area?

You can simply head to www.nightlifeheroes.com/hub and insert the credentials (email & password) you've received by email. 

How do I reset my password?

To reset your password you can use this link and follow the steps. 

How do I find the products I purchased?

After you complete a purchase it will automatically be added to your membership area. Simply login and enjoy the content!

I purchased a PRE-ORDER. What now?

Once you've purchased a pre-order, you will receive a confirmation email with the details of your purchase.

The pre-ordered product will be added to your member area, where you'll be able to see everything you have purchased. We will also notify you via email once the product is available and ready for delivery or download.

So sit back, relax, and get excited for the arrival of your new product!

Is there a refund policy if I'm not satisfied with my purchase?

Yes, we have a 100% money back guarantee. If you're not satisfied you can shoot us an email at support@nightlifeheroes.com and we'll do our best to help you.

Can I contact customer support if I have questions or need assistance?

Absolutely! We are here to support you and answer any questions you may have. If you need assistance with your purchase, have any questions about our products or services, or if you encounter any issues while using our site, please do not hesitate to contact our customer support team. 

You can reach us via email at support@nightlifeheroes.com, and we will do our best to get back to you as soon as possible.

Can I access my member area from any device?

Yes, you can access your member area from any device with an internet connection.

Is there a time limit on how long I have access to my purchased products?

There is no time limit on the access to your purchased products. You will have unlimited access to your products for as long as your membership or purchase remains active.

You can revisit your products anytime you like, and from any device with an internet connection.

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